RouteVN Privacy Policy

Yuusoft Pte. Ltd. ("us", "we", or "our"), a company incorporated in Singapore, operates RouteVN, a service accessible at https://routevn.com (hereinafter referred to as the "Service").

Your use of the Service is subject to this Privacy Policy and our Terms of Service, available at https://routevn.com/agreement/terms.

2. Why We Collect and Process Data

We prioritize your privacy and limit data collection to what is necessary for delivering and improving our services.

We collect and process Personal Data for the following reasons:

To fulfill our agreement with you and provide our full-featured service
To comply with legal obligations (e.g., tax law requirements)
To support our legitimate business interests, such as improving the Service, unless overridden by your rights
With your explicit consent for specific uses

3. What data we collect

When using the Service, you may provide certain personally identifiable information, including but not limited to:

Personal Information

Email address
Country of residence
IP address
Geolocation data
Device identifiers
Device and browser information

User-Provided Information

Survey responses
Communications with our team
Community interactions and comments

Usage Information

Feature access logs
Time spent on services
Performance metrics (load times, error reports)

We use cookies strictly for authentication and security purposes. We do not use cookies for tracking or marketing, so explicit cookie consent is not required.

4. How we handle your data

4.1 How your data will be used

We use your data for the following purposes:

Service Delivery & Maintenance:

To provide and maintain our core services
To enable interactive features when you choose to use them
To deliver customer support and handle your requests
To notify you about service changes and updates
To detect, prevent and address technical issues
To detect fraudulent behavior and prevent abuse

Account Management:

To manage your account and subscription
To send important notices about your account, including expiration and renewal reminders
To process billing and payments
To enforce our terms and agreements

Service Improvement:

To analyze service usage and performance
To improve our features and user experience
To understand how users interact with our platform
To fix bugs and technical issues

Communications:

To respond to your inquiries and support requests
To send service-related announcements
To provide updates about products and features you use
To share relevant promotional content (with your consent)

We will only use your data for these purposes unless:

We get your explicit consent for additional uses
We are required by law to use it differently
It is necessary to protect your vital interests or those of another person

4.2 Data for Analytics Purposes

We collect aggregated, anonymized data to understand user behavior and improve our services. This includes, but is not limited to:

Usage trends and engagement statistics
Purchase patterns and popular content
Geographic distribution of users
Service performance metrics (e.g., Daily Active Users)
Feature adoption rates

This aggregated data may be shared publicly in reports or marketing materials but will never include personally identifiable information.

4.3 Data Retention Periods

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period or to, or such information is necessary to resolve disputes and enforce our agreements.

We work with trusted third-party providers who may process your data for operational purposes. These partners are bound by confidentiality agreements and must comply with our data protection policies. We may share your data with the following types of service providers, including but not limited to:

Cloud infrastructure and hosting providers (e.g., for data storage and processing)
Mobile application distribution platforms (e.g., app stores)
Business operations software (e.g., documentation, communication, and analytics tools)

4.5 International Data Transfers

While our central database and servers operate in Singapore, your personal data may be transferred, stored, or processed internationally where our affiliates, developers, servers and databases are located. By accepting this Policy, you agree to such cross-border transfers, and we ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws and regulations.

4.6 Data Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5 Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under this age.

6 User Rights

In order to fulfill our commitment to your privacy, we allow users to have the following rights:

Right to Access: Users should be able to request access to the personal data we hold about them.
Right to Rectification: Users can request corrections to inaccurate or incomplete data.
Right to Erasure: Users can request that their personal data be deleted, subject to certain legal or contractual limitations.
Right to Restrict Processing: Users can request that their data only be used for certain purposes.
Right to Data Portability: Users can request their data in a machine-readable format, to transfer it to another service.

Shall you need to do any of these, and are unable to do it by your own on the website, please reach out to [email protected]

7 Links to Other Websites

Our Service may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on our website at https://routevn.com/agreement. Additionally, we maintain a historical archive of all versions of this Privacy Policy, ensuring full transparency regarding past changes. It is your responsibility to review these Terms periodically.

9 Contact Us

If you have any concerns, feedback or questions regarding the handling of your personal information, you may contact our Data Protection Officer at [email protected]

1. Introduction